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DFT Receives Commendation

May 3, 2009
Westfield Republican
FREDONIA — The state Public Service Commission is commending 54 local telephone companies or telephone company operating divisions throughout the state for providing excellent service to customers in 2008, including the Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Corporation. The Dunkirk and Fredonia Telephone Company ranked sixteenth-highest in the state out of the 54 companies and received the award for the 20th consecutive year. Cassadaga Telephone Corporation has received this award for 16 consecutive years. ‘‘The commission’s standards help ensure all New York residents and businesses benefit from having access to an exceedingly high level of telecommunications technology and service,’’ said Garry Brown, commission chairman. ‘‘The companies commended today have exceeded the state’s high standards for service quality and deserve the acknowledgement of the Commission for providing excellent service to their customers.’’ The commendations for excellent service are based on telephone companies’ performance in relation to service quality standards established by the commission. The criteria to measure the condition of each company’s infrastructure includes an evaluation of ‘‘customer trouble report rates’’ and the number of consumer complaints received by the commission. When service in a particular office is found to be less that satisfactory, staff intervenes to achieve compliance with commission standards. The commission bases the commendations for excellent service on the telephone companies’ performance in relationship to service quality standards established. ‘‘We are honored by the fact that the Public Service Commission has once again recognized our continued efforts,’’ said Mark R. Maytum, DFT Communications president and chief operating officer. ‘‘For over 111 years now DFT Communications has worked to go beyond our customer’s expectations. We continue to strive to offer our customers exceptional customer service.’’


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