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Metro-North conductor apologizes for snafu

February 24, 2014
Associated Press

HARTFORD, Conn. (AP) — A conductor on the Metro-North Railroad has apologized to Connecticut commuters for an express train that failed to show up, delaying their trip into New York City.

Michael Shaw said he put 500 copies of his written apology on rail car seats Monday morning. He told passengers on Friday at the New Haven, West Haven, Milford and Stratford stations to wait for an express train that later was canceled.

He said in his note he was shocked and furious.

Shaw, president of the Association of Commuter Rail Employees conductors' union, said in an interview he felt a responsibility to apologize.

Jim Cameron, a commuter advocate, said it's the first time he can remember a conductor apologizing for Metro-North problems.

A Metro-North spokeswoman did not immediately provide information about the troubles.

 
 

 

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